Our Cancellation Policy

Private Group Sessions: All private group sessions are contracted sessions. If a cancellation or rebooking is required, please contact our customer service department directly. Please refer to the Cancellation Terms of your contract.

Public Group Sessions: Most of our public group sessions are typically kept to smaller, more intimate sessions, thus allowing us a better opportunity to interact with each participant. Therefore, all registrations are considered confirmed at the time of registration and confirmation of payment. A cancellation will only be considered if 60 days notice (prior to the session date) is given, as this will allow our team enough time to find another registrant for that session date. Any cancellations made with less than 60 days notice prior to the session date are not eligable for refund.

Any registration made for a Trained By Pros session/program is eligible to be transferred to another session date if required. Please provide as much notice as possible. We request that a minimum of 30 days notice be provided, but 60 days is preferred.