Conflict Management

Webinar Agenda:

• Definition of Conflict
• How and Why Does Conflict Escalate?
• Types and Stages of Conflict
• Five Most Common Conflict Resolution Styles
• When and How to Use Each Style
• Effective Techniques for Intervention
• Managing and Dealing with Anger and Stress in Conflict
• Five Stages of Conflict
• Applying Conflict Resolution Tools
• The Importance of Communication in Conflict Resolution
• Active Listening and Asking the Right Questions
• Impact of Non-Verbal Communication
• Most Effective Problem-Solving Tools
• Coping with Negative Thoughts and Feelings
• The Impact of Our Own Attitudes and Actions on Others
• Coping Strategies and Effective Techniques for Dealing with Difficult People and Situations
• Importance of Looking Inside Yourself

• 2-Hour Training Webinar
• Participation in 30 Minute Interactive Q+A Session
• Full Program Manual
• Customized Certificate of Completion
• Access to Video Recording of Session
• Expert Advice and Practical Solutions